CSAT, NPS & CES Monitoring Agent
Stop staring at dashboards. Athena watches your CSAT, NPS and CES KPIs 24/7, decides which movements actually matter for your business, and pings you in Slack or email the moment something needs attention.
Introducing
Customer Data Analyst joining your team
ATHENA will answer your questions, create recurring reports, make recommendations and help you improve your customer experience — automatically.
Trusted by players in the CX space
Responsly AI Agent
Identify, understand and improve your business
Athena — an always-on personal customer analyst that understands your business and your goals. Behind the scenes Athena coordinates a team of specialized sub-agents, each with deep expertise. Chat with it inside Responsly, in Slack, or from any AI tool — it brings the same intelligence wherever your team works.
Root Cause & Growth Agent
Score dropped or jumped? Athena instantly investigates what caused it — which segment, channel or product area — and writes a clear summary with the root cause and a concrete list of things to do to lift the metric back up.
Athena Monitoring Dashboard
One live, AI-curated dashboard that surfaces what's changing across all your customer signals — trends, themes from open-ended feedback, at-risk accounts, and the action plan Athena recommends this week.
The one analyst your team was always missing
- What moved NPS this quarter?
- Accounts to save before they churn
- Top themes from VoC this week
- Satisfaction by journey step
- What changed since the rollout?
- Billing complaints — verbatim
- Exec brief distilled from feedback
- Ship these CSAT wins first
Data integrations
Connect CRM, support, reviews and storefronts — get analyst-grade insights back
Athena does not stop at Responsly surveys. It wires in CRM, ticketing, review sites, warehouses of product events — whichever mix your team runs today — normalizes naming and ownership, then reasons across the full picture. Ask in plain English and Athena returns themes, deltas, churn risk drivers and prioritized plays with backing evidence, instead of dashboards you have to interpret yourself.
Plug-and-play skills
Athena ships with reusable intelligence skills — monitoring, diagnosis, clustering and prioritized recommendations — so your team gets analyst-grade answers without wiring bespoke dashboards or prompts every week.
- CSAT, NPS & CES KPI monitoring
- Smart alerting when scores move
- Root cause & segment drill-down
- VoC theme clustering
- Open-text sentiment & quotes
- Churn & at-risk account signals
- Journey touchpoint mapping
- Executive-ready insight briefings
- Prioritized action playbooks
- Natural-language Q&A
- Anomaly detection on metrics
- Detractor & promoter narratives
- Before / after launch comparisons
- Weekly CX digest reports
- Verified Mode data governance
- Monitoring dashboard narration
- Slack & email digests
- Customer Intelligence MCP (ChatGPT, Claude, Cursor)
Stop waiting for reports.
Start acting on insights.
Plug Athena and see your first AI-generated customer insights in minutes.
Frequently asked questions
What is Athena?
Athena is an always-on Customer Intelligence Agent built into Responsly. It continuously analyzes feedback, survey responses, NPS, CSAT and CES scores across all channels, surfaces what changed and why, and produces a prioritized list of actions you can take to improve customer experience.
How is Athena different from a regular analytics dashboard?
Dashboards make you ask questions and dig through charts. Athena does the digging for you. It monitors your KPIs 24/7, runs root-cause analysis when something moves, clusters open-ended feedback into themes, and tells you what to fix first — in plain language.
Where does Athena get its data from?
Athena uses all the customer signals you already collect with Responsly — NPS, CSAT, CES, product surveys, website feedback widgets, email and SMS responses, plus integrations with Intercom, HubSpot, Slack, Notion, Google Sheets and more.
Can I talk to Athena from Slack or my AI tools?
Yes. Athena ships with a Customer Intelligence MCP server so you can chat with it directly from Slack, ChatGPT, Claude or Cursor. Ask questions about customer behavior and get live data and recommendations without leaving the tool you already work in.
Is my customer data private and secure?
Yes. Athena runs on top of Responsly's GDPR and CCPA compliant infrastructure with TLS 1.2 encryption, AES-256 at rest, SSO and 2-factor authentication. Verified Mode lets admins control exactly which fields and surveys Athena is allowed to query.
Do I need a separate plan for Athena?
Athena is included in all Business and Enterprise plans. You can also try it on a free plan with limited monthly insights to see the value before upgrading.
Enterprise grade security
GDPR compliant
We're complaiant with General Data Protection Regulation (GDPR) that businesses in Europe must comply with when processing personal data.
CCPA compliant
USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.
SSL & 2-Factor Authentication
All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.
SSO
Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.
