Blog. Excellent experience management is based on great communication with people.

7 Best online test maker tools for 2026
Opinions & Expertise

7 Best online test maker tools for 2026

Nowadays, creating online tests has become very popular, both among teachers and entrepreneurs. Thanks to online test maker tools, you can quickly and easily assess the knowledge of students, employees or customers. However, choosing the right online easy test maker tools can be difficult, so we have prepared a list of the five best tools […]

Karolina Konopka

Customer support manager

Karolina Konopka
Net Sentiment Score (NSS) – A powerful metric in sentiment analysis
Customers

Net Sentiment Score (NSS) – A powerful metric in sentiment analysis

In the digital age, where information flows freely across the vast internet landscape, understanding how people feel about a particular topic or brand is invaluable. Whether it’s for businesses aiming to gauge customer satisfaction or researchers analyzing public opinion, sentiment analysis has become a cornerstone in extracting meaningful insights from the sea of online data. […]

Karolina Konopka

Customer support manager

Karolina Konopka
How to Use QR Codes for CSAT Surveys
Customers

How to Use QR Codes for CSAT Surveys

Gathering customer insights quickly and effortlessly is essential for any business that wants to grow. Still, many organizations face the same challenge: how to encourage customers to share their feedback in real time without adding friction? One of the most effective solutions is implementing QR codes CSAT surveys. By combining QR codes with customer satisfaction […]

Karolina Konopka

Customer support manager

Karolina Konopka
Top 10 Qualtrics Alternatives And Competitors for 2025
Opinions & Expertise

Top 10 Qualtrics Alternatives And Competitors for 2025

In today’s business landscape, where customer experience and employee satisfaction directly impact growth, choosing the right survey platform has never been more important. For years, Qualtrics has been the go-to solution for enterprises thanks to its robust feature set. However, its complexity and high cost make it less accessible—especially for small to mid-sized businesses. That’s […]

Karolina Konopka

Customer support manager

Karolina Konopka
Customer care: Definition, benefits & best practices
Customers

Customer care: Definition, benefits & best practices

Customer care is no longer just a department or a process—it is the foundation of every successful business. In today’s competitive landscape, companies that invest in building meaningful customer relationships set themselves apart, foster loyalty, and achieve long-term growth. In this article, we will define what customer care truly means, explain why it is more […]

Karolina Konopka

Customer support manager

Karolina Konopka
Omnichannel Customer Experience in 2025: The Secret to Building Loyal Customers
Customers

Omnichannel Customer Experience in 2025: The Secret to Building Loyal Customers

Picture this:Your customer starts their journey on Instagram, adds your product to their cart on mobile, chats with your support team on your website, and finally walks into your physical store to pick it up. They expect this entire experience to feel seamless, personal, and effortless. And in 2025, that’s not a bonus — it’s […]

Karolina Konopka

Customer support manager

Karolina Konopka
Responsly platform helps us to manage customer satisfaction and communication within our organization.

Alicja Zborowska, Administration Specialist

Red bull
Bayer

We automated the product experience management process.

KraftHeinz

Managing customer experience is made easy with Responsly.

Danone

Our suppliers are surveyed quickly and efficiently.

Feel the Responsly advantage over other products

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