Blog. Excellent experience management is based on great communication with people.

Businesses often confuse customer success with customer support — but in reality, they are two completely different powerhouses. In 2025, customers expect more than quick answers. They expect brands to guide them, understand their goals, and help them grow. That’s where customer success and customer support each play their unique role. Here’s the truth: Together, […]

In today’s business landscape, the ability to calculate Net Promoter Score (NPS) has become one of the most reliable ways to measure customer satisfaction and loyalty. NPS is not just a metric—it’s a clear indicator of how likely customers are to recommend your product, service, or brand. By learning how to calculate NPS effectively, companies […]

If you’re searching for how to migrate from Delighted, you’re not alone. With Delighted shutting down in 2025, businesses worldwide are facing a crucial decision about their feedback strategy. By mid-2025, renewals will stop, and by the end of the year, the platform will no longer exist. For companies that have relied on Delighted to […]

Easier Typeform Alternative – Responsly While Typeform is renowned for its visually appealing and interactive survey designs, exploring other options can be beneficial. Different tools offer unique features, pricing models, and integrations that might better suit your needs. Whether you’re seeking advanced functionalities, cost-effective solutions, or enhanced user experiences, these top 10 Typeform alternatives provide […]

Collecting actionable feedback from customers is no longer optional — it’s a competitive necessity. Whether you run an e‑commerce store, a SaaS business, or manage a service brand, the right feedback tools help you understand your audience, fine-tune the customer experience, and increase retention. The challenge? Choosing a platform that fits your budget, your use […]

How to collect only good reviews on Google? A simple trick with a survey! In today’s world, online reviews are a crucial element in building a company’s reputation. Customers increasingly rely on Google reviews to make purchasing decisions. Positive reviews can significantly enhance trust in your brand, attract new customers, and improve visibility in search […]