Delighted Shutting Down: Qualtrics Acquisition & Migration Guide

If you’re searching because Delighted is shutting down, you’re not alone. Qualtrics acquired Delighted and is sunsetting the platform on June 30, 2026 — renewals already ended July 1, 2025, and after the shutdown date your data becomes permanently inaccessible. For companies that relied on Delighted for customer experience feedback, NPS tracking, and their Delighted Google Sheets integration, this is a pivotal moment to choose a better, future-ready alternative. That’s where Responsly comes in.

If you’re primarily looking for a feature-by-feature or pricing comparison, see our dedicated Responsly vs. Delighted comparison page.

The good news? Moving from Delighted is a unique opportunity to upgrade your entire feedback strategy. Responsly is built to be your next home — and it does far more than Delighted ever did.

This guide will walk you through everything you need to know:

• Why Delighted is sunsetting and what it means for your business

• The risks of waiting too long to migrate

• Why Responsly is the ideal alternative

• A detailed, step-by-step migration process

• Best practices to future-proof your feedback strategy

What Happened to Delighted?

When Qualtrics acquired Delighted, it was only a matter of time before consolidation happened. Delighted has already stopped adding new features, and renewals were capped at 12 months — the final contract end date is June 30, 2026. Renewals for new annual plans ended on July 1, 2025, and after the sunset date surveys, responses, and reports become permanently inaccessible, with no extensions. If you’re still running on Delighted — or if you exported your data but haven’t yet rebuilt your survey program — now is the time to act.

Here’s what the shutdown means for you:

• No access to historical data: If you haven’t exported yet, your responses may be lost.

• Broken workflows: Automations, integrations, and reporting pipelines no longer work.

• No support: Bug fixes and feature improvements stopped before the shutdown.

• Compliance gaps: Without a feedback platform, you lose visibility into customer sentiment.

The good news: migrating to Responsly is fast. Most teams are fully operational within a week.

Why Responsly is the Ideal Migration Target

As businesses search for a new home after the Delighted shutdown, Responsly stands out as the most direct replacement (for the full commercial comparison, see the best Delighted alternative page). While Delighted was popular for its simplicity, many teams quickly hit limitations. Responsly solves these pain points and goes beyond:

• Run NPS, CSAT, CES, but also employee engagement surveys, onboarding surveys, exit interviews, and pulse checks.

• No need for multiple tools — everything lives in one voice of customer platform.

• Collect feedback via email, SMS, WhatsApp, QR codes, Slack, Teams, in-app widgets, or shareable links.

• Meet customers and employees where they are.

• AI-powered text analytics: Athena instantly groups open-text responses into themes.

• Real-time analytics dashboards with filters, segmentation, and trend analysis.

• Export insights to your BI tools for deeper analysis.

• Fully branded surveys — colors, fonts, logos, and layouts.

• Conditional logic for dynamic survey flows.

• Multilingual surveys for global teams.

• Connect Responsly to HubSpot, Salesforce, Slack, Google Workspace, Zapier, and over 2,000 apps.

• Trigger surveys from real events like purchases, support tickets, or onboarding milestones.

• Google Sheets integration: Unlike Delighted’s limited Google Sheets integration, Responsly offers seamless data sync and export capabilities for advanced analysis.

• Dedicated migration support to help you import data and recreate surveys.

• CSV, API, and integration options to ensure nothing is lost.

Simply put: Responsly isn’t just a Delighted replacement — it’s an upgrade.

Step-by-Step Guide: How to Migrate from Delighted to Responsly

Here’s a quick overview of the full migration, then a detailed walkthrough of each step:

Here’s how to move smoothly without losing data or momentum.

Log in to Delighted and export the following:

• Survey responses (NPS, CSAT, CES)

• Contact lists and segments

• Survey templates (for reference)

• Automation workflows

Responsly makes it simple to upload your historical data:

• Upload CSV files for contacts and survey responses

• Use Responsly’s API if you need to sync data programmatically

• Tag and segment contacts for future targeting

This is where the fun begins. Instead of copying Delighted’s basic surveys, you can:

• Start with Responsly’s ready-to-use survey templates for NPS, CSAT, CES, and employee surveys

• Customize branding, add logic, and include open-text questions

• Translate surveys for different markets

Delighted gave you a score. Responsly gives you stories behind the score.

If you had automations in Delighted (like sending an NPS survey after a purchase), you can replicate — and improve — them in Responsly.

Examples:

• Send NPS 7 days after a purchase (via Shopify + Zapier)

• Trigger a CSAT survey after ticket closure (via Zendesk integration)

• Push responses into Slack channels for instant visibility

Before rolling out to customers:

• Send test surveys internally

• Check if integrations fire correctly

• Validate dashboards and reporting

Once live, you can monitor results in real time:

• Track scores across multiple channels

• Use Net Sentiment Score to uncover pain points

• Segment feedback by customer type, geography, or product line

Delighted Qualtrics Migration: What Actually Happened

When Qualtrics acquired Delighted in 2018, many users assumed the platform would grow under new ownership. Instead, feature development slowed, and Qualtrics eventually consolidated its product line — retiring Delighted entirely with a final sunset date of June 30, 2026. This is a pattern large platforms repeat: acquire, absorb, then sunset.

The so-called “Delighted Qualtrics migration” path Qualtrics offered users leads to their full enterprise platform: complex, expensive (~$35,000+/year), and built for large research teams — not the small and mid-size businesses that Delighted served. For most Delighted users, Qualtrics is not a realistic replacement.

What Responsly offers instead:

• The same simplicity Delighted was loved for
• No enterprise contract, no sales-call-required pricing
• Starts at $49/month — accessible to any team size
• Actively developed with a public roadmap

Delighted Google Sheets Integration: How to Replicate It in Responsly

One of Delighted’s most-used features was its Google Sheets integration — teams relied on it to pipe NPS responses into spreadsheets for reporting and analysis. Here’s the good news: Responsly’s Google Sheets integration is more capable than Delighted’s ever was.

To set up the Responsly → Google Sheets connection:

1. Go to Integrations → Google Sheets in your Responsly account
2. Authenticate with your Google account
3. Select or create the destination spreadsheet
4. Choose which surveys and fields to sync
5. Responses flow in automatically from the first submission

You can also use our Google Sheets integration guide for advanced setup with Zapier.

Why Responsly Is the Best Delighted Replacement

If you’re deciding what will replace Delighted, here’s why Responsly is the natural successor — and you can see the full feature-by-feature and pricing breakdown on our Responsly vs. Delighted page.

• More affordable than Delighted: Responsly starts at $49/month with transparent pricing and no hidden enterprise fees.

• Not just NPS/CSAT: Responsly handles full multi-question surveys, employee engagement, onboarding, and exit interviews — all in one platform.

• Better integrations: While Delighted had basic Google Sheets integration, Responsly offers advanced data sync, API access, Salesforce, HubSpot, and 2,000+ app connections.

• Future-proof platform: Unlike Delighted, which sunsets on June 30, 2026, Responsly is actively developed and growing.

• AI-powered analytics: Automatically group open-text responses into themes — a feature Delighted never offered.

Beyond surveys, Responsly is a complete customer experience platform with dedicated NPS software and AI-driven feedback analytics — so migrating off Delighted isn’t just a replacement, it’s an upgrade to your whole feedback program.

Best Practices for a Smooth Migration

• Don’t wait until the last minute — data loss is a real risk, especially with the Delighted shutdown approaching.

• Communicate with your team — prepare marketing, product, and support teams for the switch.

• Use the opportunity to upgrade — don’t just copy Delighted; rethink your survey strategy.

What a Delighted Migration Unlocks

Teams that migrate off Delighted rarely stop at a like-for-like NPS setup — they use the move to expand their program. A typical migration looks like this:

• Add CSAT surveys after support interactions, not just relationship NPS.

• Launch employee engagement surveys alongside customer feedback in the same platform.

• Use Responsly’s AI insights to surface recurring product themes that a single NPS score hides.

And it works at scale: after moving to Responsly, DB Schenker lowered its survey drop-off rate by 40% — the kind of gain that comes from modern, well-designed surveys rather than legacy forms.

Final Thoughts

Delighted is gone — but your feedback program doesn’t have to miss a beat. Responsly is the most direct upgrade: everything Delighted did, plus multi-question surveys, AI analytics, WhatsApp distribution, and a platform that’s actively growing.

Ready to see how they compare side-by-side? Check out the full Responsly vs. Delighted feature comparison.

Start your migration today. Book a free migration call with our team and let us handle the heavy lifting.

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