GetFeedback is closing. SurveyMonkey has officially announced that the GetFeedback Direct platform will be sunset and fully shut down by December 31, 2026. For thousands of CX leaders and Salesforce administrators who rely on GetFeedback for their customer experience programs, this news forces a critical decision: migrate to SurveyMonkey Enterprise or find a better, more […]
Karol Koronowicz
Founder
Customer service metrics are quantitative measures that track performance, quality, and efficiency in your support operations. For CX leaders, support managers, and product teams, these KPIs are not just numbers—they are the compass that guides improvements in customer loyalty and operational efficiency. In this guide, we will break down the 12 most critical customer service […]
Karolina Konopka
Customer support manager
In the digital age, where information flows freely across the vast internet landscape, understanding how people feel about a particular topic or brand is invaluable. Whether it’s for businesses aiming to gauge customer satisfaction or researchers analyzing public opinion, sentiment analysis has become a cornerstone in extracting meaningful insights from the sea of online data. […]
Karolina Konopka
Customer support manager
Gathering customer insights quickly and effortlessly is essential for any business that wants to grow. Still, many organizations face the same challenge: how to encourage customers to share their feedback in real time without adding friction? One of the most effective solutions is implementing QR codes CSAT surveys. By combining QR codes with customer satisfaction […]
Karolina Konopka
Customer support manager
Customer care is no longer just a department or a process—it is the foundation of every successful business. In today’s competitive landscape, companies that invest in building meaningful customer relationships set themselves apart, foster loyalty, and achieve long-term growth. In this article, we will define what customer care truly means, explain why it is more […]
Karolina Konopka
Customer support manager
Picture this:Your customer starts their journey on Instagram, adds your product to their cart on mobile, chats with your support team on your website, and finally walks into your physical store to pick it up. They expect this entire experience to feel seamless, personal, and effortless. And in 2025, that’s not a bonus — it’s […]
Karolina Konopka
Customer support manager
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