Blog. Excellent experience management is based on great communication with people.

In data analysis and natural language processing, sentiment analysis has emerged as a powerful tool to gauge the emotional tone behind textual data. It helps understand the opinions, attitudes, and emotions expressed in written content, whether it’s social media posts, customer feedback, or news articles. Among the various metrics used in sentiment analysis, the sentiment […]

Customer retention is more crucial than ever. Acquiring new customers is undoubtedly important, but retaining existing ones is equally, if not more, essential for sustained success. In this ultimate guide to customer retention, we will explore strategies and best practices to help businesses build lasting relationships with their customers and ensure long-term loyalty. What is […]

In today’s dynamic business landscape, companies are realizing the value of customer-centric approaches to foster innovation and drive sustainable growth. One such powerful strategy gaining prominence is the formation of Customer Advisory Boards (CABs). A Customer Advisory Board is a select group of customers who collaborate with a company to provide insights, feedback, and strategic […]

Let’s face it — customer complaints are inevitable. No matter how great your product or service is, issues will happen. And while complaints can feel like setbacks, in 2025 they’re also golden opportunities: to strengthen customer experience, relationships, improve your offering, and show customers they truly matter. Handled well, a single complaint can turn a […]

In the dynamic customer service landscape, businesses constantly seek ways to enhance efficiency, reduce costs, and, most importantly, improve customer satisfaction. One crucial metric that plays a pivotal role in achieving these objectives is the First Contact Resolution Rate (FCR). In this blog post, we’ll delve into the significance of FCR, its impact on customer […]

Customer retention is a key indicator of sustained success in the competitive business landscape. When strategically employed, Net Promoter Score (NPS) surveys can be potent tools in understanding customer satisfaction and fostering long-term loyalty. In this blog post, we’ll explore five effective strategies to leverage NPS surveys for enhancing customer retention. How NPS Works The […]