Encryption everywhere
Responses travel over TLS 1.2+ and rest behind AES-256 encryption. Whether feedback is in transit from a respondent or stored in your workspace, it stays unreadable to anyone without access.
Security & compliance
Feedback you can trust, data you control
Customer feedback is sensitive by nature. Responsly treats every response like it's your own — protected by strong encryption, strict access controls, and privacy practices that keep you on the right side of GDPR and CCPA.
Teams at the world's most recognizable brands rely on Responsly to handle their feedback data
How we protect you
Security baked into every survey
Strong protection shouldn't slow your team down. Responsly pairs robust safeguards with the speed and ease your feedback program depends on.
See how we protect data
Access on your terms
Decide exactly who can view responses, build surveys, or manage billing. Role-based permissions, two-factor authentication, and single sign-on keep your workspace locked to the right people.
Hosting that fits your rules
Respondent data is hosted in the EU by default, where GDPR expects it to live. If your legal team requires data kept in the United States, US hosting is available on the Enterprise plan.
Compliance
Privacy regulations, handled
Collecting feedback shouldn't mean inheriting legal risk. We keep pace with evolving privacy laws so your program stays compliant as you grow.
Built for GDPR
Honor data-subject requests without the scramble. Responsly supports rectification, deletion, and export of personal data, and our Data Processing Agreement is ready whenever your DPO needs one.
Ready for CCPA
We keep our collection and processing practices aligned with US privacy law, so you can respond to consumer access and opt-out requests with confidence.
Built to WCAG 2.1 AA
Accessibility is part of compliance, not a nice-to-have. Surveys are keyboard operable end to end, fields carry explicit labels for screen readers, and default themes meet the 4.5:1 contrast minimum — the baseline public-sector buyers and organizations covered by the European Accessibility Act need.
Transparent by default
No hidden subprocessors or surprise data flows. Our subprocessor list documents who we work with and why, and our team answers security questionnaires directly — no black boxes.
Your security questions, answered
Who owns the data I collect through Responsly?
You do. Survey responses and contact data you gather belong to your organization. We act only as a processor and use that data solely to run the features you have enabled — never to train external models or resell to third parties.
How is my data encrypted?
Every connection to Responsly uses TLS 1.2 or higher, and stored data is encrypted at rest with AES-256. Payment details are handled by our PCI-compliant payment provider and are never written to our own databases.
Can I host respondent data inside the EU?
Yes, and it is the default. All respondent data is hosted in the EU. If your organization needs data kept in the United States, US hosting is available on the Enterprise plan.
Is a Data Processing Agreement available?
Yes. Our Data Processing Agreement applies on every plan, including during a free trial. You accept it electronically together with the Terms of Service, with no separate signature. Security measures are described in Annex 2 and current subprocessors in the subprocessor list. On the Enterprise plan we can agree a custom DPA.
How do you control who can access my workspace?
Workspaces support role-based permissions, two-factor authentication, and single sign-on, so admins decide exactly who sees responses, edits surveys, or manages billing.
How do I report a possible security issue?
Email help@responsly.com with the details and steps to reproduce. We practise responsible disclosure and will acknowledge your report quickly while we investigate.
Have a security question?
Running a vendor review or need a document for your security team? Browse our legal & policies or reach us directly at help@responsly.com.
GDPR ready
CCPA aligned
AES-256 at rest
SSO & 2FA
DPA on every plan
