SMS surveys people answer straight from their messages
A text lands where every other channel struggles
Reaches every phone
No smartphone, no data plan and no account needed. If the number receives texts, it receives your survey.
Answered in minutes
Texts get read almost immediately, so you collect feedback while the visit, delivery or call is still fresh.
One tap or no tap at all
Send a short link to the full survey, or run the whole thing inside the message thread with replies like 1–5.
Moments where a text beats an email
After a visit or a service call
Ask about the appointment, the technician or the shop while the customer is still on the way home.
After a delivery
Trigger the survey when the parcel is marked as delivered and catch problems before a review appears.
Field teams and shift workers
Reach drivers, warehouse crews or technicians who never open a company inbox during their shift.
Reminders for unfinished surveys
Follow up by text with the people who did not answer your email, without sending a second email.
NPS and CSAT after a purchase
Run NPS, CSAT or CES by text and watch the score trend by store, route or agent.
Customers with no email address
Retail, healthcare and services often hold a mobile number only — SMS is the one channel you can rely on.
Run the whole survey inside the message thread
If you do not want respondents to leave their messaging app, send the survey as plain text. You ask a question, they reply with a number, and follow-ups and the thank-you message go out automatically.
No link to tap and no form to fill in
Works on every phone, with no internet connection
Higher completion rates than a web survey opened from a text
Automatic follow-up questions and thank-you message
Answers land in the same reports as your other channels
Personalised sends, reminders and delivery reports
Build the questionnaire once in the survey maker, then import a list or trigger a text straight from your CRM through our integrations. Every message can carry a name, an order number or a visit date, and the short link keeps it inside a single SMS. The same questions can also go out by email, on WhatsApp or as a shareable link.
Your brand as the sender name instead of a random number
Merge fields for names, orders, bookings and visit dates
Scheduled sends and quiet hours, plus international numbers
Reminders only to the people who have not answered yet
Opt-outs and STOP replies handled automatically, consent on record
Delivery reports per campaign, next to your response data
Responsly platform help us get to know our customers better and increase the quality of our services.
Aneta Pezda
Internal Communication Specialist
See SMS survey distribution in action
SMS survey features
Send by SMS
A text reaches people without an app, an inbox or a login
Short links
Links get shortened so the message stays within one SMS
Personalised messages
Insert a name, an order number or a visit date
Recipient lists
Import numbers from a file or your CRM and reuse them later
Scheduled sending
Send at a sensible hour, not the moment the export finishes
Reminders
Follow up only with the people who have not answered
Custom sender name
Your brand shows up as the sender instead of a random number
Delivery reports
See what was delivered and what bounced, per campaign
International numbers
Reach recipients abroad with the same campaign
Consent and STOP
Opt-outs handled automatically, with consent on record
Integrations
Trigger a text from your CRM, helpdesk or your own webhook
Response reports
SMS results land in the same dashboard as every other channel
SMS Surveys FAQ
How does the SMS Surveys work?
1. Create the survey.
2. Add questions to the survey.
3. Customize the survey's appearance.
4. Send the survey via SMS.
5. Track the results of your survey.
Alternatively, you can use our AI generation feature to automatically create surveys. Simply provide the topic or content, and the AI will generate relevant questions for you.
