Vendor relationships often drift into habit, and teams renew contracts without clear performance evidence. This Vendor Satisfaction Survey Template helps procurement teams replace anecdotal opinions with structured supplier feedback.
It is built for organizations that need to compare vendors consistently across service quality, responsiveness, and reliability.
Focus on dimensions that affect contract outcomes:
Procurement may focus on contract terms, while operations cares more about service reliability. Use skip logic to route role-specific blocks without duplicating entire surveys.
Keep one shared core section so all roles contribute to comparable trend data.
Run on a predictable cadence (for example quarterly) and after critical incidents. Stable timing prevents feedback from being skewed by one isolated event.
Use e-mail notifications to alert vendor managers when scores drop below threshold.
For broader procurement feedback loops, review closed loop feedback and survey design.
Set up this template in Responsly with stakeholder-specific paths, consistent scoring, and action routing by supplier account owner. You will make renewal decisions with stronger evidence and fewer late surprises.
You can modify every question, delete or add more; there are 24 types of questions with options to select.
Make it looks like it's your own. Add branding of your organization and modify the theme to match the graphic standards of your brand.
Easily connect Responsly to apps that you’re using. Use ready integrations to move data from Responsly to your apps automatically.
62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.
Responsly get 2x more answers than other popular tools on the market.
Responsly service get an average satisfaction score of 98%
You can modify this template in every possible way.
All templates work great on every device.
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